Frequently Asked Questions
Many of our customers have specific questions about our professional Cleaning services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
Simply email or call to request a free quote, and as you provide details about your home and cleaning needs, we’ll tailor a personalised estimate for you.
Photos alone often don’t fully reflect the conditions, and there might be important details missing in the request. But don’t worry—a site visit is completely free if needed. You can still get a quote right away if enough details are provided!
Normally cleaning products are included in the quote unless you have any special requests. But don’t worry—if you need specific products or adjustments, just let us know.
Please get in touch with us right away and we’ll make arrangements to rectify the situation.
Cleaning Questions
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
The number of staff assigned depends on the size of the work and your deadline—let’s discuss to determine the best approach. We work as a team with staff across different sites daily. If you’re on a recurring schedule, we’ll do our best to maintain consistency with the same team members where possible.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You will be charged after the service is completed. The amount will be the same as the quoted price unless there are any adjustments agreed upon by both sides. However, if your service requires purchasing expensive materials beforehand, we may require a deposit.
You can cancel service anytime as long as you provide 24 hours’ notice. We’ll send you a quote for approval before starting any work, and you only proceed if you accept it.